Leverage store data to attract and understand new customers

According to Deloitte’s report on Q1 2023 retailer and consumer trends, big retailers are expanding their customer base by adopting smaller, more compact brick-and-mortar stores. This strategy, rightsizing, gained traction in 2023 as retailers explore innovative ways to connect with the appropriate consumers while optimizing their physical store footprint.

For instance, retail giants like Walmart and Target are experimenting with smaller-scale retail stores such as Target Campus and Walmart’s Neighborhood Markets.

Considering the growing trend of large retailers adopting smaller chain stores, it becomes evident that analyzing customer behavior in physical stores is a crucial business strategy. By leveraging store data to understand customer preferences, retailers can greatly benefit their operations.

Store managers increasingly recognize that data and technology have become indispensable tools in retail operations, working behind the scenes. In various smart retail scenarios, customer behavior analysis is being utilized to anticipate popular products, optimize store displays, and execute effective marketing activities.

Identify high-traffic areas within your store

Retailers can gain insights into customer behavior and preferences by analyzing store visitor data, including information such as foot traffic patterns, dwell time, and customer demographics. This data can help identify popular areas of the store and determine which products attract the most attention.

Optimizing visual merchandising display

Heatmap data, on the other hand, provides visual representations of customer movement within the store, highlighting hotspots and cold spots. By combining foot traffic data and heatmap data, retailers can strategically position products in high-traffic areas, create eye-catching displays, and enhance the overall customer experience.

Utilize demographic analysis for marketing events

Demographic analysis plays a crucial role in creating effective marketing campaigns or events for retail stores. By understanding the demographic characteristics of a target audience, retailers can tailor their marketing efforts to resonate with specific customer groups. For instance, if the target audience consists of young adults interested in technology, launching a particular event of marketing centered around the latest gadgets and interactive experiences would be more likely to capture their attention.


Leveraging store visitor analysis data is a powerful strategy for attracting new customers. By understanding customer behavior, personalizing experiences, optimizing store layouts, and creating targeted marketing campaigns, retailers can enhance the overall customer experience and drive growth. As the retail landscape evolves, embracing data-driven insights becomes essential for retailers to stay competitive and thrive in the dynamic market. By leveraging store visitor analysis data, retailers can make informed decisions that will attract new customers and foster customer loyalty and long-term success.


Deloitte’s report on Q1 2023 retailer and consumer trends


About OP Retail 

OP Retail (Suzhou) Technology Co., Ltd, headquartered in Suzhou, China, offers quality products mainly for retail stores, providing technical solutions for visitor analysis, customer behavior insights, store operation analysis, and more. OP Retail’s solutions are based on the principles of usability, high security, and flexible scalability. For more information, please visit our website or send us inquiries for details.


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