The Difficulty of Digital Standardized Operation of Chain Restaurants: How to Achieve a True SOP?

A series of detailed and thorough measures need to be taken to solve the problem of the digitally standardized operation of chain restaurants and ensure that all stores in different regions and sizes strictly abide by unified operating standards.

First of all, developing a detailed SOP manual is the foundation. This manual should be like a living guide, not only including every link from purchasing fresh ingredients, reasonable storage, accurate measurement, efficient preparation, standardized cooking, and enthusiastic service but also written according to the actual operation process to ensure operability. It should be like an accurate map to guide employees without getting lost in busy work.

Secondly, the use of digital tools is key. By introducing advanced catering management systems and digitizing SOP manuals, employees can easily access and update them at any time. These systems can not only store and manage a large number of operating guidelines but also monitor the execution of each store in real-time, like a tireless supervisor, ensuring that no mistakes are made in every link. At the same time, using these systems to collect data can analyze operational efficiency and customer satisfaction, thereby providing strong data support.

OVOPARK store inspection systems are designed to do this. Our smart solution creates a closed loop of problems.
Store Inspection: We prepare many inspection modes for specific scenarios.
Find Problems: Store inspection equipment can detect abnormal problems based on set rules.
Create a to-do list: Capture issues automatically by high precision sensors and create a to-do list.
Store Rectification: The person in charge receives the reminder and makes quick corrections according to the standards.
Re-insp. By Inspector: Review the rectification result by comparing it with standardization.
Close The Rectification: Close the loop when rectifications fit the brand standard. Generate report automatically.

In addition, regular training is an indispensable part. Ensure that all employees, especially new employees, receive systematic training and understand and master the various regulations in the SOP manual. Training should include both theoretical explanations and practical exercises, allowing employees to become familiar with each operating step in a simulated environment until they can perform fluently in actual work like skilled actors.

Then, supervision and evaluation are the means to ensure that the standards are implemented. Through regular store inspections, customer feedback, and data analysis, the implementation of each store is evaluated, and behaviors that do not meet the standards are corrected. This is like a fair referee who not only sets the rules before the game but also supervises the implementation during the game to ensure the fairness of the game.

Finally, continuous improvement is the inexhaustible driving force for chain catering companies to achieve digital standardized operations. Based on the collected data and feedback, the content of the SOP manual is continuously optimized to ensure that it adapts to market changes and customer needs. This is like a wise gardener who constantly prunes branches and leaves to make the garden more beautiful.

Through these measures, chain restaurant companies can more effectively achieve digital standardized operations and ensure that each store can provide consistent, high-quality services.

About OVOPARK OVOPARK (Suzhou) Technology Co., Ltd (OP Retail) headquartered in Suzhou, China, is a national high-tech enterprise. Since our establishment in 2016, we have been committed to revolutionizing technologies for diverse retail store scenarios: people counting, visitor analysis, customer behavior insights, store operation analysis, and more. OVOPARK’s solutions are meticulously designed with a focus on usability, top-tier security, and adaptable scalability. For further details, please visit our website or reach out to us with any inquiries.